Tile or waterproofing failure? Onsite, assessed and contained — fast.

Rapid onsite assessment for commercial partners and residential clients. We contain the damage, give you a clear remediation plan, and schedule the permanent fix to our standard.

Call Priority Dispatch — 021 525 799

Commercial & residential · Wellington, Hutt Valley, Kapiti, Wairarapa

What we respond to

  • Lifting or cracked tiles in commercial spaces — retail lobbies, hospitality floors, trip hazards.
  • Failing waterproof membranes — active or recent leaks.
  • Sudden leaks in luxury bathrooms before they reach the floor below.
  • Commercial kitchen and bathroom emergencies — health & safety compliance critical.
  • Pre-handover defect remediation for builders and developers.

How priority response works

  1. Call 021 525 799. Reach Francis directly. We confirm dispatch.
  2. Rapid onsite assessment. Diagnose the cause, contain the damage, prevent it spreading.
  3. Written remediation plan. Scope, cost, timing for the permanent fix.
  4. Permanent repair, scheduled to our standard. High-precision repairs follow the initial assessment.
Our emergency service focus is on immediate hazard containment and damage prevention. Permanent precision repairs are scheduled following the initial assessment to maintain our quality standard.

Why commercial partners trust us with emergencies

Single trade, fast decision

Francis takes the call. No call centre, no escalation chain. Onsite assessment usually same-day or next.

Containment + fix, not just containment

Most emergency tilers only patch. We assess, contain, then schedule the permanent fix to PS3 / TANZ standard.

Insurance & compliance documentation

Photos, written assessment, scope of works — everything you need for insurance claims or council compliance.

Common questions

How quickly can you get onsite?

For Wellington, Hutt Valley and Porirua: usually same-day or next-day. Outer regions (Kapiti, Wairarapa) within 48 hours.

Do you cover after-hours and weekends?

For genuine commercial emergencies, yes. Standard residential repairs are scheduled during business hours.

What's the call-out fee?

A minimum onsite assessment fee applies for emergency dispatch. We'll quote it on the phone before we come.

Tile or waterproofing failure? Call now.

☎ 021 525 799

Onsite assessment, damage containment, written remediation plan.

Request a Repair Quote (non-urgent)